Churchfields Surgery

BHI Parkside, Stourbridge Road, Bromsgrove, Worcestershire, England, B61 0AZ 696 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 22 of 136
 
1st March 2024


Spoke to doctor on the phone and he was very patient with me as I had to send him a photo.

Suggested improvements
Keep going

Experience
Involvement
Cleanliness
Rating not given.
Staff
Rating not given.
Appointment
 
1st March 2024


Dr drinkwater really helped me understand her diagnosis after taking the time to have a in depth chat about my daughter

Suggested improvements
The first time I phone I was told emergencies only I explained my daughter had an ellergic reaction was told I would receive a call that day but didn't so had to phone again the day after witch is when I finally got a call back

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st March 2024


Everyone was helpful and listened to my concerns, and were reassuring. Very efficient and friendly surgery

Suggested improvements
Nothing, you are doing a great job

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st March 2024


I am not available to make phone calls at 8am, which is the only time to call for appointments. As a teacher, I can't then receive a phone call at an unspecified time to speak to a doctor. I would like to be able to book an appointment on a day of my choice for non urgent appointments.

Suggested improvements
Have appointments available for future days and not just the day you phone

Experience
Involvement
Cleanliness
Staff
Appointment
 
29th February 2024


No real input from the Dr regarding wrist problem, referred to physio. Another week to physio appointment (assessment according to GP) first contact according to physio (Catherine Adams), but GP has already prescribed physio, so thats first contact, she should really not see me, but she would. but only has 15 mins so will do a quick diagnosis, then diagnoses shoulder problem. I am given exercises and will get appointment for physio. Exercises making condition worse, no physio appointment yet, so not sure if to carry them on or not. Get the feeling it is more about business than health, not satisfied with this as a service, I feel more like a problem than a patient.

Suggested improvements
See above

Experience
Involvement
Cleanliness
Rating not given.
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Page 22 of 136

Churchfields Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Churchfields Surgery: http://iwgc.net/eb6rk